TU-TESL

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Recently, Mr. Bang received a message from a new energy owner. Ten days ago, Mr. Gao, the owner of Xi ti's Beijing car, reported that the new car had only driven 733km, and there was an unexpected power battery failure, which caused the car to fail to start. In order to restore the truth as soon as possible, Mr. Gao was contacted by Mr. bang at the first time. He followed the car owner to the Weima dealer in person and recorded the whole process of negotiation between the car owner and the dealer from the perspective of the third party's non intervention. In order to be as objective and fair as possible, Mr. Bang also found a warm-hearted car owner in Chengdu, Mr. Hui. The time difference between him and Mr. Gao is 3 months, and it is the same Vemma Ex5. As a comparison, it is very referential. Don't blow, don't black, objectively take you to understand the Vemma Ex5 in the eyes of real car owners. As a professional new energy vehicle vertical media, e-bond adheres to serving users, and is always committed to helping car owners solve problems in the process of car selection, purchase and use, and build a bridge between car owners and car enterprises. The original intention of this report is to record the true owner's stories, restore the real process of using cars, and promote the sound development of new energy automobile industry. ■ owner Mr. Gao: the fault is due to the damage of the relay, which has been properly solved. On March 18, 2020, the owner Mr. Gao purchased a Vemma ex520 exploratory version from Vemma Tianya store, Chaoyang District, Beijing, signed the purchase contract and received the purchase invoice. On the afternoon of March 20, Mr. Gao was informed by the 4S shop assistant that he was very happy to pick up the car at the 4S shop. On the evening of March 29, Mr. Gao was charging in the State Grid as usual and was ready to use his car the next day. At 5:30 the next morning, Mr. Gao, who lives in Shunyi, is going to drive his new car to work. Unexpectedly, it was found that the vehicle showed three major fault lights - power battery disconnection, electronic stability system failure and automatic parking system failure. The vehicle could not start any more. ▲ Mr. Gao provided photos of the fault site. During the running in period of just ten days, Mr. Gao's Weima Ex5 only drove 733km in total. ▲ in case of failure, the vehicle only drives 733km in total. Mr. Gao took a picture at 06:14 on March 30, immediately before going to work, he called the official rescue phone of Weima. In the afternoon of that day, Weima rescue vehicle dragged the accident vehicle driven by Mr. Gao to the after-sales Office of Weima 4S shop in wufangqiao, Chaoyang District. After the maintenance, the staff concluded that the relay in the vehicle's power battery was damaged, and it was necessary to obtain Mr. Gao's consent before the vehicle was disassembled for inspection. The trailer field relay is an electrical control device, an "automatic switch" that uses small current to control the operation of large current, and plays the role of automatic regulation, safety protection, conversion circuit, etc. in the circuit. Like the three core parts of the fuel vehicle, the power battery is also one of the core parts. It was Mr. Gao's Weima car on April 3 covered in black cloth. Electric bond followed Mr. Gao to the after-sales department of the store where he bought the car at that time. Third party identification confirmed that the failure of Mr. Gao's Vemma Ex5 was caused by a switch problem. In the regulations of "Three Guarantees for automobiles", the important components of new energy vehicles, such as power storage, electric motor and reducers, are not included in the protection scope at present. It is not included in the provisions of "Three Guarantees for automobiles" and will be repaired in accordance with the life-long maintenance plan of power battery launched by Weima. ▲ taken on April 30, the after-sales department of a Weima dealer store in Beijing said, "since I choose the new brand Weima, I still trust Weima." Through friendly consultation with the 4S store, Mr. Gao said that the problem had been properly handled and was willing to accept maintenance. As for more details, both Mr. Gao and the 4S store said it was inconvenient to disclose. When it comes to the process of car selection, Mr. Gao is thoughtful. Mr. Gao, the owner of the car, is from Shunyi, Beijing. He has been working in other institutions since he graduated from university. Two years ago, Mr. Gao was transferred back to Beijing Water Bureau. He commuted more than 50 km to and from work every day, only to find that he needed a car badly. In the past decade, Mr. Gao got a green license at the beginning of 2020. In order to select a new energy vehicle with high cost performance and excellent performance in all aspects, Mr. Gao has not spared no effort to visit all major forums and finally locked in the Vemma Ex5. "The shape is conservative, atmospheric and eye-catching. At that time, the Vemma Ex5 was soon determined." Looking back on the process of car selection, ordering and collection, Mr. Gao still showed his appreciation of Weima, with a sense of loss in his tone. Regarding the subsequent maintenance results of Mr. Gao's Vemma Ex5, e-bond will continue to pay attention to it. Mr. Hui, the owner of the car: commutes 50km a day. "Xiaowei" is another warm-hearted car owner of Chengdu, another good travel partner of mine. He picked up the car at the end of 2019, leaving out the epidemic factors. The pick-up time is roughly the same as that of Mr. Gao in Beijing. The same car owner of Weima Ex5 is relatively referential. Mr. Hui, 38, is a ground crew member of Chengdu airport. Since he works in the airport and lives in the city, the commute distance is more than 50 km every day, which makes Mr. Hui, who originally drives a fuel car, decide to switch to a new energy vehicle. The reason is simple: the cost of the vehicle is low, and the charging across the community costs only 1000 yuan in half a year. Mr. Hui is a typical technical man, who has long paid attention to the trend of the automobile industry and formed a set of mature vehicle selection methodology. In fact, at first, Mr. Hui didn't think about Weima at all. Ruihu e, Dihao and song were all Mr. Hui's favorite models. After a big round of test drive experience, Mr. Hui came to a conclusion that they were either based on the platform of replacing oil with electricity, just replacing the fuel tank with a battery. On the contrary, the products of new power brands have the features that electric cars should have. Through remote OTA upgrading, you can easily make changes. How cool. Xiaopeng and Weima are in the last two choices. Why didn't you choose Xiaopeng? Mr. Hui said straightly: "Xiaopeng's space is a little bit smaller. I like the larger space. In the end, I chose the Weima ex520 exploration version, which has a discount of 9000 yuan and a purchase price of about 170000 yuan." ▲ in addition to the space provided by Mr. Hui, the owner of the car, the after-sales service is also a key factor for Mr. Hui. "At that time, Chery 4S shop introduced to me that the after-sales service is life-long maintenance of Sanye. I carefully studied the terms of Chery's after-sales service and found that only the battery core is maintained. The battery cell is only a part of the battery. If you really want to replace the battery, there are other accessories involved, and there will be various costs. Weima 4S store replied clearly that what the aftermarket launched was the life-long maintenance of the power battery and signed an agreement. " In addition, Mr. Hui added a deeper reason: "Xiaopeng is a real" Internet car "manufacturer, after all, Weima Shenhui is from the main engine factory, and the manufacturing industry is what he is good at. I prefer the car. " From the end of 2019 to now, Mr. Hui's Vemma Ex5 has driven more than 5000 km in total. Generally speaking, the car driving process is relatively smooth. In case of a small problem of sudden interruption of car music, it can be solved by restarting the car. ▲ Mr. Hui's car experience post shared on Weima Zhixing app. In addition, Mr. Hui also mentioned that some car owners often use the small battery to power up and watch movies when they park. If they use the small battery for a long time, the loss of the small battery will be great, and unnecessary faults due to the improper use of the car owners should be avoided. In the after-sales maintenance of new energy vehicle owners, the most concerned issue is the quality assurance of power battery. "The power battery is provided by a third party. If there is a problem with the power battery, it often needs to be solved jointly by the car enterprise, the battery supplier and the enterprise. If there is a dispute involved in it, it will be more complicated to solve." In sorting out this article, Mr. bang was surprised to find that the "three guarantees policy" of the new version of automobile was being revised in a timely manner, mainly aiming at the adjustment of new energy vehicles, return and replacement conditions, punishment amount, etc., and that the main components of battery motors of new energy vehicles would be included in the scope of the new three guarantees. In 2020, the new energy vehicle market will enter the "year of being hit", and improving and refining the after-sales service system will be the short board that vehicle enterprises need to make up. For new energy vehicles, after-sales work is obviously more arduous and arduous. The growth of new things, always in the wave type forward, spiral type rise. We believe that when more and more electric vehicles drive into the life of ordinary consumers, the road of new energy vehicle after-sales service system construction will be more and more perfect. Are you a new energy owner? Have you ever had a similar situation? Please contact us in the comments area below. If you want to share more real owners of Vemma Ex5, please add the wechat of "bond little sister" of e-bond, reply the keyword "Vemma Ex5", enter the exchange group of Vemma Ex5 to participate in the discussion and ask the old owners questions!